Free shipping is included for all national (South African addresses) orders.
All items ordered within South Africa are sent via local courier and will arrive 5 – 10 business days after it has shipped. Please remember that Made to Order purchases will only be shipped in 12 weeks and Ready to Wear items will ship in 3 – 5 days.
There is no additional shipping cost.
If you are wanting to place an order from an international address, please contact Fiona Mauchan Studio directly and I will assist you personally. An additional shipping cost will be levied on the price of your purchase.
Returns (Made to Order)
Your garment has been uniquely crafted new for you according to your specifications. I therefore cannot offer refunds on returns, unless under exceptional circumstances. The cost of returning the garment is yours.
Accepting returns on Made to Order garments impacts my small business negatively, as it is unlikely that I will be able to resell the garment at full price. I therefore kindly request that you take extra care when you measure yourself so that you order the correct size. If you are in doubt please contact me for assistance.
Returns for exchange can be requested within 3 days of delivery. Strictly, the garment must be unworn, unaltered and unwashed with all tags in tact and still fastened to the garment. If I deem the garment as unsuitable for exchange I will buy it back as part of my BuyBack program. Alternatively I would strongly encourage you to consider altering your garment instead of returning. If you do opt to return your garment for an exchange, I will do everything I can to get the new garment to you as soon as possible. A shipping and handling fee will apply for the exchange.
Returns (Ready to Wear)
Ready to Wear items can be returned for refund within 3 days of delivery. The cost to return the garment is yours. The initial shipping fee will be deducted from the refund. Strictly, the garment must be unworn, unaltered and unwashed with all tags in tact and still fastened to the garment.
The cancellation of any Made to Order purchases must be made within the 48 hour cooling off period. Once your garment has gone into production after this period it cannot be cancelled.